NO.274-FAE Manager（Shanghai）

KT人才

Job Description
This position be responsible for providing best-in-class pre- and post-sales coordination and support to tier-one customers and the international sales and field apps engineering teams to ensure total customer satisfaction.

Responsibility:
·         Coordinate with sales and FAE teams to communicate directly with customers to manage expectations  and ensure commitments
·         Work with engineering  and product marketing to clarify roadmap and define deliverables to support the customer and sales teams.
·         Work closely with technical teams to resolve technical issues.
·         Work with operations to define customer specific supply chain communication and solutions
·         Assist support in defining priority of open customer cases
·         Work to assign necessary and appropriate resources to deliver on customer projects
·         Translate customer requirements into specific tasks for all functional areas and proactively capture, track and drive all issues to closure
·         Communicate issue status to customer and all relevant internal teams. Regularly communicate customer status and key issues to management.
·         Correctly represent the urgency of issues and escalate issues appropriately
Desired Skills & Experience
·         Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is required or equivalent work background  and experience
·         5+ years proven history of  System Products (software and hardware) related to Consumer Devices
·         Familiarity with analog and mixed signal devices
·         7+ years' experience as a Field Application Engineer for a semiconductor company.

KT Human Resources Consulting Company (Shanghai) was established in 2001 in response to a need for a recruitment consultancy to be an active, contributing member of the semiconductor community, as opposed to simply a supplier to it.We provide professional search and talent acquisition in the Integrated Circuit、Electronic、Telecommunications industry of international corporations in Greater China. Our client list contains numerous international companies, many of them are long-term customers.
If you interested in the job, pls sent your cv to: hr@kthr.com, thanks!
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