NO.172-Senior Customer Quality Engineer（Shenzhen）

kthr

Job Description:
The Customer Quality Engineer will be responsible for developing, implementing and maintaining processes and tools that support and improve customer quality service.CQE will be responsible for analysing and filtering customer issues to determine which are actually quality issues versus unfulfilled product expectations. Responsibility for coordinating customer responses, creating reviewing and approving any 8D reports prior to submission and in general driving issue closure and timely resolution of problems. In the case were there is a customer product expectation not met, work closely with the relevant Engineering and Quality team to drive either an appropriate specification change or a data sheet update. Alternatively work with Engineering to identify other potential technical or product solutions to meet the customers’ requirements.
Responsible for monitoring the customer’s satisfaction with XX products and services and actively work to raise the level of satisfaction. Responsible for the coordination of feedback internally to XX engineering groups and to the customer concerning product reliability, performance and analysis. Leads and participates in solving complex problems and coordinate activities both internal and external.Evaluates and analyses the efforts in organizing, documenting, and interpreting inspection support documents and records both internally and from customer.
Key Responsibilities
·         Monitor customer quality performance, analysis of customer returns and maintain customer documentation database
·         Flexibility, willing and able to travel to the customer’s site to assist in product quality problem solving and communications, locally within China, but also in adjacent markets of Japan and Korea.
·         Lead and organise customer meetings, and audits.
·         Manage and complete customer queries and questionnaires as required to ensure timely response.
·         Work closely with Sales and Field Applications Engineering to establish processes and reporting to measure responsiveness to customer requirements.
·         Benchmark XXs performance with Key customers versus our competitors.

Qualifications (including experience, education and skills required):
·         Electrical Engineering Degree or equivalent level of experience and/or training. 5 years prior experience in a high-tech company. Excellent human relations skills.
·         Excellent communication skills.
·         Proactive and can demonstrate a track record of working on own initiative
·         A good listener, experience with the concept of capturing the Voice of the customer in New Product design releases
·         Familiarity with RF devices is a bonus
·         Must have at least five years of working experience with broad exposure to IC wafer fab, assembly and test processes. Understanding how semiconductors work, how they are tested and how they fail is required.
·         Must have project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects
·         Must have a solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues

KT Human Resources Consulting Company (Shanghai) was established in 2001 in response to a need for a recruitment consultancy to be an active, contributing member of the semiconductor community, as opposed to simply a supplier to it.We provide professional search and talent acquisition in the Integrated Circuit、Electronic、Telecommunications industry of international corporations in Greater China. Our client list contains numerous international companies, many of them are long-term customers.

If you interested in the job, pls sent your cv to: hr@kthr.com, thanks!
“KT人才”微信也可查询职位啦！打开手机微信，搜号码“KTHR_COM”或查找微信公众帐号“KT人才”即可添加，欢迎大家关注！（关注成功后输入”KT“即可查询职位！）