NO.286-RPS(Regional product support) Manager(Shanghai)

kthr

Responsibilities:
·        Responsible for managing regional product support (RPS) team on supporting account team and customer to resolving field escalation issues (type 1 &2);
·        Manages New product introduction planning-Including support beta installation & test, training FSE/FPE, system document/procedure/BKM, and spare parts list, etc.
·        Manages on fan-out new CIP program
Manages and driving solution with SQE, engineering, manufacturing for field quality issue (system & spare);
·        Manages and implement knowledge management (KM) project to cross account for China region. Make sure 100% success.
·        Manages on improving Lam product through ECR including proposing and submitting design/documentation/procedural changes and documentation.

Requirement:
·        Master degree or above in EE/ME
·        Minimum 10 years experience with Lam systems
·        Strong technical and management leadership skill
·        Ability to make tough decisions
·        High level of ownership and accountability
·        Good customer management skill
·        Good in English writing and speaking is required

KT Human Resources Consulting Company (Shanghai) was established in 2001 in response to a need for a recruitment consultancy to be an active, contributing member of the semiconductor community, as opposed to simply a supplier to it.We provide professional search and talent acquisition in the Integrated Circuit、Electronic、Telecommunications industry of international corporations in Greater China. Our client list contains numerous international companies, many of them are long-term customers.

If you interested in the job, pls sent your cv to: hr@kthr.com, thanks!
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