EMC招聘技术支持工程师

xiaoya_1028

Responsibilities: • Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products. • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. • Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers. • Write complex technical articles and sample programs for eknowledge base. • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas Work Experience Requirements • Three (3) years or more of network storage or backup applications technical support experience or similar work experience in supporting network security products. • A minimum of four (4) years of technical support experience in supporting products at the enterprise level. • Strong working knowledge in the area of storage technologies such as RAID, Fiber Channel, Tape Libraries and Backup Software. • Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis. Preferably with work experience in using network analyzers and trouble shooting. • Architectural understanding of one or more operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare) • Architectural understanding of one or more relational databases (Oracle, SQL, Sybase, Informix, Lotus Notes) • Ability to analyze and tune relational database and operating system performance • Strong Networking skills. MAIL: allen.jiang@e4u.cn MSN: allen_jiang1028@hotmail.com