NO.132-Customer Service Director (Asia-Pacific Region)（Shenzhen）

KT人才

Responsibilities

· Corporate

- Achieve company goals (OTD, Billing, Inventory, Capacity, Integration implementation)

- Point of escalations and problem resolutions

- Communicate Corporate strategies and directions

- Customers’ feedback pivot

- Multi-levels communication and collaborations within corporation (BU, Sales, Marketing, Factories, Supply Chain) on supply chain to customer demands

- Participate in new acquisition (order to cash)-systems and processes integration

· Customers

- Partnering with Sales and BU on customers, markets and segment penetration

- Represent supply chain when meeting with customers

- Take ownership of order management with beginning point from forecast/order to cash payment

- Key representation of customers’ demand and forecast into xx

- Build customer service differentiation strategies

- Accounts management on Direct, EMSI and Channels

- Implement key corporate initiatives and key programs to customers

- Ensure good support and service for xx Semiconductor products

- Global customer support and coordination

· Organization

- Develop and implement training for tools and systems

- Retain and build bench strength for key talents-expect the company to grow so that Asia would be close to$2.8B in revenue/yr

- Build organization structure to support $2.8B revenue/yr-leadership below

- Resource planning and balancing workload management

- Develop and design organization needs to meet corporate sales targeted goals

- Influence and drive change in the organization

- Cultivate a learning culture among the teams

- Drive continuous improvement in the organization

· People

- Coach, lead and manage entire Asia service operation teams consisting of customer service representative, service programs analyst, global service managers, and tactical planning teams

- Implement performance management and resource planning

- Salary planning

- Team building

- Influence and drive change in the organization

- Build succession plan different level

· System & Tools

- Participate global projects design and implementation

- Lead to the team for processes enhancement

- Drive global tools and process consistence

- Lead teams during SOX and ISO9001 audits

· Others

- Act as site management

- Plan facility planning and space expansion role

- Act as corporate Ethic Liaison for China sales offices

- Attend external supply chain forum

Requirements
· 15-20 years of global service support experience and at least 5 years of 2nd level of managerial experience.

· BA/BS degree in relevant field. MBA is a plus.

· Solid China experience preferable regional exposure.

· Strong combination of org leadership, operational, strategic thinking and business acumen.

· Strong organizational, attention to detail, and time management skills.

· Strong working knowledge of and ability to interpret complex analysis, budgeting, and business information.

· Prior management experience required and demonstrated ability to manage/supervise diverse groups and organizations across a broad cultural background.

· Exceptional representation abilities; open, confident communicator effective at senior levels of engagement.

· Ability to travel.

KT Human Resources Consulting Company (Shanghai) was established in 2001 in response to a need for a recruitment consultancy to be an active, contributing member of the semiconductor community, as opposed to simply a supplier to it.We provide professional search and talent acquisition in the Integrated Circuit、Electronic、Telecommunications industry of international corporations in Greater China. Our client list contains numerous international companies, many of them are long-term customers.
If you interested in the job, pls sent your cv to: hr@kthr.com, thanks!