NO.264-Services Technical Support(Shenzhen)

kthr

Responsibility
  1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
  2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
  3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
  4 Involve some AP service projects, guide region technical skills owner and give technical advice
  5 On-site support when in emergency

Requirement
  1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
  2 Fluent listening/speaking/reading capability in English
  3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
  4 Be familiar with Windows OS, to know Linux is preferred
  5 Basic Network technology, CCNA/CCNP is preferred

KT Human Resources Consulting Company (Shanghai) was established in 2001 in response to a need for a recruitment consultancy to be an active, contributing member of the semiconductor community, as opposed to simply a supplier to it.We provide professional search and talent acquisition in the Integrated Circuit、Electronic、Telecommunications industry of international corporations in Greater China. Our client list contains numerous international companies, many of them are long-term customers.

If you interested in the job, pls sent your cv to: hr@kthr.com, thanks!
“KT人才”微信也可查询职位啦！打开手机微信，搜号码“KTHR_COM”或查找微信公众帐号“KT人才”或扫描以上二维码即可添加，欢迎大家关注！（关注成功后输入”KT“即可查询职位！）