【猎头职位】手机芯片公司在西安招聘customer support Manager

austinwang

大家好！
该职位属于一个外资企业，产品是手机芯片软硬件平台，该企业在中国北京/上海，芬兰，英国，美国等地都有office，在中国的规模比较小，目前总人数在50人左右。西安即将设立新office，该职位需要先在家办公一段时间，但更多的时间应该在客户公司。该职位需汇报给在tw的Manager和在US的Director。以后会有4个下属。

该职位的职位描述如下:（技术要求中只要符合一个条件就可以了，请将简历直接发至 awang@goldentophr.com）

Customer Support Program Manager


General Description

•          Accountable that deliverables, support and services meet the expectations of the customer(s) of whom he/she is in charge.

•          Responsible of setting requirements and deployment of customer support organization for customer(s) of whom he/she is in charge.

•          Run Level 1 customer support and coordinates day to day operations between customer(s) and R&D product program(s).

•          Forecast and communicate customer needs towards different units involved.

•          Monitor customer satisfaction, suggest improvements and escalate issues.

Requirements

•          Strong background of running programs with direct customer interfacing role.

•          Leadership, motivation and positive and open-minded approach for problems and conflicts solving.

•          Strong interpersonal and influencing skills.

•          Excellent language (English and Chinese) and communication skills.

•          Exposure to different cultures and working environments is highly desirable.

•          Available for frequent short trips domestic (mostly) and abroad.




Technical Requirements(you just need to match one):


1,Solid software programming experience on VC++ and/or C#, Experience with the manufacturing of cellular modems and/or phones on the integration of SW tools for:
o Automated calibration and test
o Device security – IMEI writing and SIM-lock

2,Solid software technical background with the following technologies
o Android RIL / Modem host interface driver
o GSM/GPRS/EDGE/WCDMA/HSPA/LTE protocol stack
o GSM/GPRS/EDGE/WCDMA/HSPA/LTE PHY software
o RF driver
o Embedded system debugging
o PC tool software
Field Test / GCF / IOT experiences will be a plus